Q. What is your price range for dresses?
A. We have clearance dresses for under $100, and most of our current prom dresses range from $225 to $498.
Q. What is the dress registry?
A. Unlike the mall and chain stores we want our customers to have a one of a kind, super special dress at her prom, that's why we don't stock multiples of the same dress and color in the store. We make every effort not to sell the same dress to the same prom. However, we cannot guarantee that all customers are truthful about what prom they are attending, or that the same dress won’t be purchased at another store.
Q. Are all of your dresses pictured online?
A. No, our inventory is constantly changing so we only picture some of our most popular styles.
Q. Can I special order if you don't have my size in the store?
A. Yes and No, Some dresses we sell strictly off the rack and cannot be special ordered, but lots of styles can be ordered depending on the availability from the factory. We can only special order from the designers that we stock in the store, but if you see a dress from a different designer we may be able to find something similar within one of our collections. Remember that special order is not custom order and alterations will be required for a proper fit.
Q. Are your dresses new or used?
A. All of our dresses are 100% new direct from the designers. No copies, fakes, or previously worn gowns.
Q. What is your exchange or return policy?
A. All sales are final. Due to the nature of the business we do not issue refunds under any circumstance. We can offer an even exchange on in-stock dresses as long as the dress has not been altered, and it has not left the store. We will not refund any money if the purchase price of the original dress is more than the new dress. We cannot offer exchanges on special order dresses.
Q. Will you hold dresses?
A. We are sorry, but due to the nature of the business we are unable hold any type of merchandise.
Q. Do you offer a lay-away plan?
A. Yes, We offer a 30-day layaway for in-stock merchandise with a minimum purchase total of $100, excluding sales tax. Layaway's require a non-refundable deposit of 30% of the purchase total. Layaway's are considered a final sale; if you cancel your layaway your deposits and/or payments are NON-refundable. If the merchandise is not paid for in full by the due date, the merchandise will be returned to stock, and all deposits and/or payments are forfeited by the customer. Prom lay-away deposits and payments cannot be used to purchase anything else other than dresses (see exchange policy). There will be no exceptions to this policy.
Q. Do I need to make and appointment?
A. No, shop at your convenience during normal business hours
Q. Do you provide alteration services?
A. Yes, we have an alerations shop on site for your convience, but keep in mind during prom season she may not be available for every customer, in this case we can provide you with a referral list of local seamstresses who are also experienced with formal wear alterations.
We reserve the right to edit or amend these policies at any time without prior notification.